Terms and Conditions
Spitalfields Festival Ltd trading as Spitalfields Music – Terms & Conditions of Sale
Payments & Charges
- We accept VISA, VISA Debit, Mastercard and Maestro cards.
- All cheques should be made payable to Spitalfields Festival Ltd.
We don’t charge a booking fee or postage costs for tickets booked through our Box Office or online.
Online bookings will be confirmed by email and if requested, tickets posted out within 7 days.
Tickets purchased are non-refundable.
Customers wishing to return tickets should contact the Box Office via phone on 020 7377 1362. Customers must notify the Box Office at least 24 hours prior to the original concert performance time if intending to return tickets.
Tickets may be exchanged, free of charge, for other of equal value for any other concert or event (subject to availability) in the same festival.
Spitalfields Music may be able to resell tickets on a customer’s behalf if the event is sold out (subject to an administrative fee). Returning tickets to Spitalfields Music does not guarantee that they will be resold. Customers returning tickets may not use tickets to attend the event(s) once they have been confirmed as returned. Resales are undertaken at the customers own risk.
If successfully resold, Spitalfields Music will notify customers via email up to 15 working days following the event, and return the value of the tickets, less a £1.50 transaction fee per ticket, directly to the original payment card. Customers who do not hear from Spitalfields Music within 15 working days should assume that tickets have not been resold.
In extenuating circumstances refunds may be given, and only at the discretion of the Box Office Manager.
Latecomers may not be admitted until a suitable break in the performance and only at the discretion of the house manager.
Mobile phones, pagers and watches must be silenced at all times.
The use of cameras, tape-recorders or any digital recording, photographing or imaging devices is strictly forbidden.
Spitalfields Music reserves the right to refuse entry to any of its performance venues and/or ask any person to leave the venue and take any appropriate action to enforce this right.
Ticket holders consent to the recording and filming of themselves as members of the audience. Spitalfields Music will own all intellectual property in the recordings and members of the audience will assign all copyright and waive their moral rights in such recordings.
Spitalfields Music reserves the right to make any alterations to the advertised artists or programme without being obliged to offer a refund or exchange.
The text and images contained in this website belong to Spitalfields Music and are protected by copyright and other intellectual property rights. You can print or download any part of these text and images for personal use only and any copies must retain the copyright or other intellectual property notices contained in the original material. Any other use could lead to action or breach of copyright.
Spitalfields Music trades in the United Kingdom.
No part of this site may be reproduced by any process without written permission from Spitalfields Music.
Customer Service contact details
St Margaret’s House
15 Old Ford Road
London E2 9PJ
Tel: 020 7377 1362
Spitalfields Festival Ltd trading as Spitalfields Music
Company No 3138347
Charity No 1052043
Registered office: St Margaret’s House 15 Old Ford Road, London, E2 9PJ
VAT No 524 7309 51