Spitalfields Music Terms and Conditions

Terms and Conditions

Spitalfields Festival Ltd (trading as Spitalfields Music) – Conditions of Sale

We don’t charge a booking fee or postage costs for tickets booked through our Box Office or online. Online bookings will be confirmed by email and tickets posted out the same day.

  • We accept VISA, Mastercard, Switch/Maestro and Delta.
  • All cheques should be made payable to Spitalfields Festival Ltd.

Tickets will not normally be refunded. However Spitalfields Festival may be able to resell tickets on a customer’s behalf if the event is sold out. Refunds are only given in extenuating circumstances and only at the discretion of the Box Office Manager.

Tickets may be exchanged, free of charge, for other of equal value for any other concert or event (subject to availability) in the same Festival period. Tickets must be returned to the Box Office at least 24 hours prior to the original concert performance time.

Spitalfields Festival Ltd reserves the right to refuse entry to any of its venues and/or ask any person to leave the venue and take any appropriate action to enforce this right.

Latecomers may not be admitted until a suitable break in the performance and only at the discretion of the house manager.

Mobile phones, pagers and watches must be silenced at all times. The use of cameras, tape-recorders or any digital recording, photographing or imaging devices is strictly forbidden.

Ticket holders consent to the recording and filming of themselves as members of the audience. Spitalfields Festival Ltd will own all intellectual property in the recordings and members of the audience will assign all copyright and waive their moral rights in such recordings.

Spitalfields Festival Ltd reserves the right to make any alterations to the advertised artists or programme without being obliged to offer a refund or exchange.

The text and images contained in this website belong to Spitalfields Music and are protected by copyright and other intellectual property rights. You can print or download any part of these text and images for personal use only and any copies must retain the copyright or other intellectual property notices contained in the original material. Any other use could lead to action or breach of copyright.

Spitalfields Music trades in the United Kingdom.

No part of this site may be reproduced by any process without written permission from Spitalfields Music.

Customer Service contact details

Spitalfields Music
61 Brushfield Street


London

E1 6AA

Tel: 
020 7377 1362

Spitalfields Festival Ltd
Company No 3138347
Charity No 1052043
Registered office: Riverbank House, 2 Swan Lane, London EC4R 3TT
VAT No 524 7309 51